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Thank you for visiting and shopping at Elephant Art LLC. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: DHL Express
Estimated delivery time: 3-5 business days
Shipment cost: Free
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Elephant Art LLC ships to addresses within the EU, U.S., U.S. Territories, and APO/FPO/DPO addresses.
We do not ship to P.O. boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Elephant Art LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Elephant Art LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to all countries with the same policies as aboce.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.